Q: Where is my order?
Q: The item I want is sold out. Is it comeback?
A: The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.
Q: What does it means if an item is available for Pre-order?
A: The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. Please note that your card will be charged fully when a pre-order is placed. This is the only way we can allocate the item to you.
Q: What if I need a change or cancel my order?
A: Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at firstname.lastname@example.org and one of our representatives will do their best to accommodate your change.
Q: Can I exchange for a different size?
A: Unfortunately, we can't support exchanges at this time. We recommend placing a new order and returning the other item using our quick and easy returns link HERE.
Q: How can I return my order?
A: Most orders shipped within the United States can be returned within 14 days of receipt. You can visit this link to view our return policy and return your order. The return shipping amount will be deducted from your refund.
Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions.
Q: Do you have any offline store locations?
A: You can see our retailers here.
Q: How can I guarantee that the product I purchased is authentic?
A: Authentic THINKFREE & Co. products are available on our website (www.thinkfreeco.com) and at our stockist's locations here: www.thinkfreeco.com/stockist. Our company does not offer merchandise for sale through individuals, unauthorized retail locations, or at auctions.
Q: What is THINKFREE & Co. doing to combat counterfeiting?
A: As one cohesive unit, we participate in numerous enforcement such as taking legal actions against counterfeits through take down of the counterfeit websites.
Q: Can I report counterfeit website?
A: You sure can! Please report any counterfeit websites/sellers at email@example.com. Please provide location of the merchandise, style of product(s) offered, and website. Thanks for your cooperation!